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Community Manager

Job Purpose and Summary:

We’re looking for a Community Manager to join our team!  The Community Manager is a highly interactive, relationship-driven role that will promote and catalyze communication and collaboration across KitchenTown’s customers and community, including seasoned entrepreneurs, food professionals, investors and eaters. They will serve as the link and steward of our KitchenTown Makers, growing resource network, and our community at large.

The Community Manager will own all engagement tools and tactics to maintain and grow our community online and in-person. This includes creating new online programming and discussion topics, to designing both local and virtual events, managing our email newsletter, social media, and website. The Community Manager will have their finger on the pulse of the food startup ecosystem and will also be responsible for supporting Makers throughout their tenure at KitchenTown.  This means understanding Makers’ needs and connecting them with the right resources at the right time. You will work across all departments with multiple stakeholders to get answers, facilitate communication, and complete projects.

The ideal candidate is very familiar with the ins and outs of running a food business (perhaps a founder themselves), can anticipate needs and act accordingly, is an independent-self starter, and a proactive communicator.  You are comfortable working with little guidance and are used to forging paths of your own based on shared team goals.

The Community Manager is a highly interactive, relationship-driven role that

Primary Responsibilities:

  • Create and manage a monthly editorial calendar that includes new programming and engagement opportunities for our customers/members including: articles, prompts,  and targeted email campaigns—all designed to bring customers/members back regularly to engage with the organization and with each other around specific topics or trending issues.

  • Actively contribute to the ongoing conversations and discussions happening within the community and online by commenting, answering questions, and encouraging our customers/members to open up and contribute.

  • Manage online engagement tools such as regular email newsletter, social media, and website

  • Manage quarterly check-ins with Makers, connect them to the resources they need, and track their progress throughout their tenure at KitchenTown

  • Maintain our growing network of partners, resources, and service providers

  • Produce meaningful content that helps tell the story of KitchenTown to our larger audience

  • Produce educational and networking events for our Makers’ and the larger community

  • Provide digital marketing support as needed

Qualifications & Experience:

  • 2-3 years of experience working in the food industry

  • Experience writing and producing content (newsletters, blog articles, social media posts, videos, etc.)

  • Experience managing online communities

  • Advanced computer skills (Google Suite, Adobe CC, Trello, Microsoft Office, etc.)

  • Organizational wizard – ability to carry out multiple projects at a time across different departments.  You are detail-oriented and sweat the small stuff.

  • Proactive communicator – ability to seek out answers and facilitate communications between departments before being asked

  • Team player – you like working alone, but know that we are stronger together

  • Ability to empathize and understand people’s needs and act accordingly

This is a full-time, exempt role, on-site in San Mateo, CA. We are not able to provide relocation at this time.

Application Details

To apply, email resume and cover letter to info@kitchentowncentral.com with the subject: Community Manager.

 

Barista & Server

Job Purpose & Summary:

We are looking for an enthusiastic and personable food and coffee lover to join our front of the house café team. An ideal candidate will be able to multitask, work independently, practice sound judgment, and manage downtime effectively. Individuals with restaurant, barista, retail, and/or customer service experience preferred, but we are willing to provide training too! 

Responsibilities:

  • Provide friendly and attentive customer service.  Greet guests, take food and drink orders, process payments.
  • Make espresso, coffee and tea drinks
  • Serve breakfast, brunch, and lunch meals
  • Maintain a clean and organized dining room and counter space.  Wipe down tables, clear plates.
  • Restock merchandise and supplies as necessary
  • Educate the public as a “brand ambassador” for KitchenTown

Hours and Schedule: 

  • Part-time 18-24 hours/week
  • Weekend availability required 

Perks:

  • Free food and drinks
  • Employee discount on store merchandise
  • WAGE: $15-17/hour DOE plus generous tips!

Contact: 

Submit your resume to info@kitchentowncentral.com.

ADDRESS

1007 Howard Ave.
San Mateo, CA 94401

PHONE

650-458-8080

©2018 KitchenTown